IPI · Exceptional Customer ContactFrom SDD to AVA creation

Environment Builder MCP & skills + official Genesys AVA skills

Start with a request.
Build the journey.

Follow two fictional organisations from a brief to a working demonstration. Explore the conversation, inspect the evolving specification and see the configuration and evaluation evidence along the way.

A VOICE JOURNEY, BUILT ONE REQUEST AT A TIME

Alder & Vale

Create a travel cover guide, connect the voice journey, add quotes and knowledge, then support the adviser. Finish with Priya’s quote and the recorded handoff.

8 chapters · evolving specification · 2:35 call playback

SECOND AVA BUILD

Harbour Borough Library

Start again with a different brief. Turn library information into published Knowledge, attach it to an AVA and inspect the genuine three-scenario evaluation.

8 chapters · Knowledge authoring · 3/3 retained evaluations

These are edited teaching conversations, supported by genuine captures and retained reports. Each story explains what was observed and what remains unverified. The Alder & Vale call starts with a Studio recreation before showing genuine Genesys adviser footage.

Keep the whole presentation.
One HTML file contains both complete stories, their selected evidence and the Alder & Vale call playback.

Open this story as a page ↗